Registration Questions

The Run Santa Run 5K Run/Walk is not able to offer refunds for any reason, as we offer all runners the opportunity to transfer their registration to another person or event, change their distance or defer to next year. (This includes those who experience illness, injury or any other condition that may prevent them from participating in the event.)


RACE TO RACE TRANSFERS

On or before Friday, November 16 at 12pm (CT):

  • May transfer to any Race Day Events event.
  • When transferring to a different race, the registrant will be credited for their original amount minus the transfer fee of $10. This credit can be used to cover the event cost in the new event.
  • No refunds if transferring to a different race of lesser cost. Registrants will still pay a $10 transfer fee.

After Friday, November 16 at 12pm (CT):

  • Absolutely no race transfers within 2 weeks of Race Day.

 

How to Transfer to a New Race in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under “Upcoming Events.” This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking “Manage Registration“.
  • From the top bar, choose “Transfer To Another Race.” Follow the instructions and complete your registration.

BIB EXCHANGES (PARTICIPANT TO PARTICIPANT)

On or before Friday, November 16 at 12pm (CT):

  • $10 bib exchange fee paid by the original registrant.
  • The original registrant may give their registration to a new registrant, pays the $10 fee, then the new registrant can register at a $0 fee. There are no refunds and any money exchange is up to the parties involved.

Friday, November 16, 12:01pm (CT) through Wednesday, November 28, 11:59pm (CT):

  • $25 bib exchange fee paid by original registrant.
  • There are no bib exchanges at Packet Pick Up or on Race Day.

 

How to Start a Bib Exchange in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under “Upcoming Events.” This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking “Manage Registration“.
  • From the top bar, choose “Transfer To Another Runner.”
  • Enter the new registrant’s First Name, Last Name and E-mail Address. Then click “Transfer as a Gift.”
  • You’ll be asked to complete payment for the transfer fee to complete your portion of the transfer.
  • MAKE SURE to let the new registrant know that they’ll receive an e-mail from RunSignUp inviting them to register. They will need to complete registration for the process to be completed.

DEFER TO NEXT YEAR

On or before Friday, November 16 at 12pm (CT):

  • Participants will not receive a refund, but may defer to next year by paying a $15 fee.
  • We do not offer refunds in lieu of deferrals.
  • Deferrals may only be made for one year. A participant may not defer again the following year.

After Friday, November 16 at 12pm (CT):

  • Absolutely no deferrals within 2 weeks of Race Day.

 

How to Defer to Next Year in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under “Upcoming Events.” This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking “Manage Registration“.
  • From the top bar, choose “Defer Registration.” Follow instructions and complete.

SHIRT SIZE CHANGES

On or before Wednesday, November 28 at 12pm (CT):

  • Shirt sizes may be changed, dependent upon availability of shirt inventory.

After Wednesday, November 28 at 12pm (CT):

  • If a participant needs to change a shirt size, they must pick up the size originally ordered and may exchange post-race, dependent upon leftover inventory.

 

How to Change Your Shirt Size in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under “Upcoming Events.” This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking “Manage Registration“.
  • From the top bar, choose “Giveaway Management.” Follow instructions and update to your preferred shirt size.